SHIPPING POLICY

At WONO, we aim to get your order to you as quickly and smoothly as possible.

Processing Times

All orders are processed within 1–3 business days. During launches, promotions, or high-demand periods, processing times may be slightly longer.

Shipping Times

• South Africa: 7 - 15 business days
• International:  (based on location) 

Shipping times may vary depending on your location and courier delays.

Order Tracking

Once your order has been shipped, you’ll receive a tracking number via email or SMS to follow your delivery in real time.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

Incorrect Addresses

Please ensure all shipping information is correct before placing your order. WONO is not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Packages

If your package is delayed, lost, or arrives damaged, please contact us and we’ll assist you as soon as possible.

Contact

For any shipping-related questions, please contact us through Instagram direct messaging.

Instagram: @wono_culture